SSKB-0054-100-p_How to create a new support ticket

How to create a new support ticket

Summary:

This document is to show how to raise a support ticket in Zendesk.

The ticket system allows us to track your IT issues, and deal with them more efficiently than using traditional means.  

Actions:

There are several ways in which you can raise a support request:-

1. Send an email directly to our helpdesk: [e-mail]
2. Office Telephone Numbers 01793-915182, Monday to Friday 9-5
3. Out of office Telephone numbers 07766 732544 or 07576 214373

If using the helpdesk ticketing system ensure you provide details of your IT issue. A ticket ID will be generated automatically and an email sent back to you. We will review the new ticket and reply as soon as we can.

SSKB-0054-100-p_How to create a new support ticket